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At Crown Jeweler 330, we craft each pendant by hand, designed to be as unique as you are. Below is our step-by-step process to ensure you know exactly how your custom piece comes to life.

1. Consultation & Design Deposit

• Contact us to start your custom pendant order.

• A $200 design deposit is required to secure your spot and begin the design process.

• During this step, we discuss your vision, materials, size, and other details.

2. Design Approval

• We create a digital or hand-drawn mockup of your pendant.

• You review and approve the design before production begins.

• Make sure to ask questions or request adjustments before giving approval.

3. Production Deposit & Start

• After your design is approved, a 75% non-refundable production deposit is required.

• Production begins immediately once this deposit is received.

4. Production & Quality Check

• Our artisans carefully craft your pendant by hand.

• Each piece undergoes a quality inspection to ensure it meets our high standards.

5. Final Payment & Shipping/Pickup

• The remaining balance is due once production is complete.

• You can choose to pick up your pendant in person or have it shipped to you.

Important Notes & Policies

• No refunds or cancellations: Deposits are non-refundable once the design or production has started.

• Turnaround time: Custom pendants typically take 4–8 weeks to complete.

• Necklaces sold separately: Pendant price does not include chains unless otherwise specified.

Step-by-Step Summary:

1. Pay $200 design deposit → discuss vision

2. Approve design → we create mockup

3. Pay 75% production deposit → production begins

4. Quality inspection → final touches

5. Pay remaining balance → receive your custom pendant